Delivery Policy

Last updated: February 28, 2026

Click and Collect
Collection Address:
Flat 3, Bredon Court, Maston Terrace, Exeter, EX2 4NP

Collection Procedure:

• Please call us at +44 7568 553 871 10 minutes before your intended collection time to confirm your order is ready.
• Collection times are Monday to Saturday, 9:00 AM to 7:00 PM.
• Orders are processed within 25 minutes of being placed during collection hours.

Scheduled Delivery Within Exeter (Postcodes EX1, EX2, EX3, EX4)
Delivery Options:

• Free Delivery for orders £25 and above within Exeter postcodes EX1–EX4.
• Additional delivery fees may apply for addresses outside the 3-mile Exeter radius.

Delivery schedule within Exeter

• 10am - orders received previous day 7pm - 9am following day
• 7pm- orders received from 1pm -6pm(same day)

Cut-Off Times:

• Orders must be placed during store opening hours to qualify for same-day delivery.
• Orders placed after 5:00 PM will be processed on the next business day.

Important Notice:

• While we aim to dispatch all orders within the stated delivery windows, delivery times cannot be guaranteed.
• Deliveries are door-to-door only. Delivery personnel will not enter premises.

Postal Delivery (Outside Exeter)
Delivery Options:

• Standard Delivery: In-stock items are processed and dispatched within 48 hours.
• Flat Rate: £4.99 for UK deliveries via Royal Mail or DHL.

Frozen & Perishable Items – Important Policy Notice

• Frozen items are purchased at the buyer’s own risk.
• No refunds, replacements, or compensation will be issued for frozen items if delays occur due to local couriers or third-party delivery partners.
• Fiesta Mart adheres strictly to tracked 24-hour shipping for all frozen items at all times.
• Once an order is handed over to the courier, Fiesta Mart Ltd is not responsible for courier-related delays affecting frozen or temperature-sensitive goods.
• This policy also applies to bread, glass items, and other perishable products

Frozen Delivery Notice

• To ensure your frozen products arrive in the best condition, Fiesta Mart dispatches frozen orders Monday to Thursday only. Orders placed after our Thursday cut-off will be shipped on Monday unless you specifically request Friday dispatch and accept the associated courier delay risks.

Order Confirmation & Tracking

• After checkout, you will receive an order number and delivery confirmation.
• Orders are shipped using tracked services where applicable.
• Track your order using the order number provided.

Damages

• Fiesta Mart Ltd is not liable for products damaged or lost during delivery.
• To file a claim, contact our support team and retain all packaging materials, damaged items, and receipts.

Returns Policy
Learn more about our Returns Policy via the Help Center.

Contact Us
For delivery-related questions or support:
Email: info@fiestamart.uk